(800) 730 0880
QUALITY AND SERVICE
YOU CAN COUNT ON

count on us

when accidents happen let us get you back on the road

Family Owned Auto Repair Shop Since 1971

Tim's Body ShopTim and Mattie Merkl have run Tim’s Body Shop since the start and offer quality service from experienced technicians. Tim’s can get you back on the road quickly. Free loaners make it easier to be without your vehicle and Tim’s works with major insurance companies to get you taken care of.

Professional Certifications
  • DuPont Performance Services Damage Analysis – Heavy Truck
  • Freightliner Cab Systems Repair
  • Freightliner Century Class Cab Rebuild
  • Freightliner Aluminum Cab Rebuild – D
  • GM Parts Powertrain Clinic-Hybrid Technology
  • GM Parts Powertrain Clinic-Sales Skills Training
  • State of Wisconsin CFC Certification
  • WACTAL Member Professional Collision Repair Shop (Wisconsin Auto Collision Technicians Association LTD) www.wactal.com
  • Wisconsin Towing Association
  • ‘07 Best Of The Valley *Best Auto Body Shop-Finalist*
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Look for:

  1. A neat, well organized facility, with vehicles in the parking lot in equal value to your own.
  2. A courteous staff, with a service consultant willing to answer all of your questions.
  3. Signs of professionalism in the customer service area such as civic, community or customer service awards.

P.S. Tim’s Body Shop has all of the above!

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Yes, we do. We just ask that you replace the gas that you’ve used, and return the vehicle in the same condition. You must be 21 years of age with a valid drivers license.

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A vehicle is a total loss when the price of repairs exceeds the value of the vehicle. At Tim’s Body Shop, you can be sure that we will accurately quote the cost of the repairs and compare it to the value of your vehicle.

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Most repairs take 3-4 days from the time we receive the vehicle. The length of time it takes to repair a vehicle depends on the extent of the damage.

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Yes. Insurance policies require that you notify the company or your agent as soon as possible after an accident, make a damage report, and tell them where the damaged vehicle may be inspected.

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No. Only one damage report is necessary from the repair shop of you choice. However, the insurance company will usually want to have their own adjuster inspect the damage. If your insurance company has a drive-in claim service and your vehicle is safe to drive, you should call them for an appointment and take your car there. Make sure you receive a copy of the insurance adjuster’s estimate, and then take the estimate and your vehicle to the shop of your choice.

If your vehicle is not safe to drive, simply have it towed to the repair shop of your choice. When you notify your insurance company about the accident, tell them that the vehicle is not drivable and where it can be inspected.

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In special circumstances, you can negotiate an agreement with the insurance company under which they will pay less than the full amount of the repair costs and you will assume responsibility for paying the difference.

If you and your insurance company can’t agree on a fair settlement of your claim, most insurance policies provide for an appraisal process. When you and your insurance company fail to agree, either party may demand an appraisal of loss within 60 days after the claim has been filed. Each party may then select a competent appraiser to represent them, and the two appraisers will select a disinterested umpire. If the two appraisers do not agree, they submit there findings to the umpire. The umpire’s decision sets the amount the insurance company must pay.

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The vehicle repair shop. That is why it’s important for you to select a repair shop that has a properly trained staff of technicians and the equipment necessary to restore your vehicle to its pre-accident condition.

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You are. The vehicle owner must arrange for payment of the repair bill. Your insurance states that the insurer will reimburse you for the cost of the repairs less any deductibles or depreciation. You can instruct your insurance company to pay the repair shop directly, but make sure that the payment is in the hands of the repair shop when you pick up your car.

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First contact the manager of the repair shop. If your shop cannot solve your problem, you should contact your insurance company’s claims manager. If the problem is still not resolved, you may ultimately want to contact the Wisconsin Department of Agriculture, Trade and Consumer Protection or your local Better Business Bureau.

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As a citizen, you have the right to contact the Wisconsin Insurance Commissioner’s office, the agency charged with regulating and disciplining the insurance industry. The Commissioner’s Office cannot by itself resolve damage, coverage or liability disputes, but it can obtain written explanations from insurance companies regarding their positions. Having a written explanation may be useful to you if you have to resort to litigation to resolve a dispute with an insurance company.

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The insurer is required, by law, to notify the insured if “non original manufacturer replacement parts” (aftermarket) are intended to be used in the repair of the vehicle. Notice shall be in writing but a verbal statement is allowed if it is followed by a written notice within three days.

Some terms used to identify “Non original manufacturer replacement parts” are A/M, aftermarket, quality replacement part, QRP, CAPA, PXN (Parts Exchange New), competitive part and economy part.

Aftermarket parts are not manufactured nor warrantied by the manufacturer of your vehicle.

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For Insurance-Related Problems:
Insurance Commissioner Office (OCI)
P.O. Box 7873
Madison, WI 53707
PH.(608) 266-0103 or (800) 236-8517
Fax(608) 266-9935

For Auto Repair-Related Problems:
Agriculture, Trade & Consumer Protection (DATCP)
P.O. Box 8911
Madison, WI 53708
Ph. (608) 224-5012
Fax (608) 224-5045

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